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SUPPORT

DURING NATURAL

DISASTERS

Chapters

Extra mobile data

Pg. 1

Call diversions

Pg. 2

Free temporary installation

Pg. 3

Payment assistance

Pg. 4

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1. EXTRA MOBILE DATA

We give extra mobile data to customers impacted by a natural disaster. That’s one less thing to worry about.


MONTHLY PLAN:

100GB EXTRA MOBILE DATA ACTIVATED AUTOMATICALLY

PRE-PAID:

70GB EXTRA MOBILE DATA

Text message from Telstra that says we're contacting you due to a weather event in your area.
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3. Press # and hang up.

2. Add the number you want calls forwarded to.

1. Dial *21 from a home or business phone

If you’ve suffered severe damage or loss of your home or business, keep connected with call diversions to another number.

2. CALL DIVERSIONS

*21 in keypad numbers
Example mobile number 0491 579 455
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Our trained disaster assistance agents are available 24/7 on

1800 888 888

We’ll cover the connection cost of a new phone service at your temporary address if you have been relocated due to a natural disaster.

3. FREE TEMPORARY INSTALLATION

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4. PAYMENT ASSISTANCE

More time to pay

+

Affordable plans

+

Concession offers

We'll cover the connection cost of a new phone service at your temporary address if you have been relocated due to a natural disaster

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Learn more

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